Returns

When returning to House of Modelcars, the shipping costs are borne by the buyer. The invoice is your guarantee certificate. No refund can be made without the invoice or a copy.

House of Modelcars must be notified in writing of all cancellations, exchanges and returns.

We also need your bank account number to refund amounts already paid. Customers from Belgium must also provide the IBAN and BIC / Swift number of their own bank.
Please note: the account number you provide for the refund must match the account number with which you made the payment to House of Modelcars. This is due to possible fraud with refunds.
Amounts already paid will be refunded to you within a maximum of 14 days.

Goods that are not in original condition can also be returned. A write-down is calculated on this. The maximum depreciation is 25%.
The final amount you receive is determined by two things:

1. The depreciation of the product. It is based on three factors:

• Damage to the product;
• damage or lack of packaging;
• completeness of the product.

2. The costs we incur to resell the product.

Think of taking clear photos and a good description. These costs are €7.50 and are deducted together with the depreciation.

You can also choose a credit with your next order. Let us know. We will then create a discount coupon that you can redeem digitally for your next order.

Note: Only the ordered returned items will be refunded upon return.

You refunded me the wrong amount:

Unfortunately, mistakes cannot always be prevented.
If you think you have refunded the wrong amount, please contact our customer service via email

You can easily register your return via our online portal:

Start your return report »